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FAQ

How do I log in to my account?

If you already have an account on Education to the Core, click the My Account link at the top right-hand side of our website. Next, simply enter your email or username and your password on the left. Once you’ve entered the information, click LOGIN.

If you can’t remember your password or username, click the Lost your password? link underneath the Email or Password fields, and we’ll send you an email link to reset.

If you do not have an account with us yet, fill out the Register section on the right-hand side.

If you’re having trouble remembering your username or password, and you’re not getting password reset emails, we can help.

I forgot my username or password. What do I do?

If you forget your username or password, you can go to the My Account page and click on “Lost your Password?”. This will trigger a reset email from Education to the Core.

After you’ve entered the email address associated with your account, check your email inbox for an automated email that contains your password or username. If you’re not seeing the email, check your spam and trash folders to make sure it didn’t end up in there. (If you’re a Gmail user, there may also be a folder named “Promotions” in your emailbox.)

If you’re still not seeing the email, or continue to have issues logging into your account, you can always contact Education to the Core Support — we’re happy to help!

Can I change the email address associated with my account?

Yes, for as long as the email address that you want to use is available or is not yet connected to any account on Education to the Core.

To edit an info, LOGIN to your account and choose ACCOUNT DETAILS from the left hand side. Edit your info and remember to click the SAVE CHANGES button.

If I have trouble logging in, what should I do?

If you’ve put your username and password in to the form on the LOGIN page, but are still having trouble, there are several things to look out for:

  1. Be sure that you are using the correct uppercase and lowercase for your login information.
  2. Be careful not to add extra spaces accidentally, especially if you’re copying and pasting your login information from somewhere.
  3. If you have more than one account, check that you aren’t mixing up the usernames and passwords.
  4. Check with your network administrator or tech support to see if there’s a firewall set up by your school that blocks the use of outside sites. If there is, you may want to log in from a different computer, outside of school.If you’re unable to log in because you’ve forgotten your username or password, read about how to reset those above.If you’re still unable to log in to Education to the Core, please contact our support team.
What if I can’t download a file?

Most of the time, download issues are temporary and related to an unreliable network connection or browser connection issue that interrupts your download. If you see an error message about the network connection, you should refresh your browser and try again in a few minutes. The issue will often resolve itself.

If you’re trying to download on a school computer, it’s also worth remembering that some schools restrict downloading. If that’s the case, you’ll need to download your file at home instead and save it onto a USB drive or email it to yourself.

What if I can't open a file?

First things first: Make sure the file you want to open has downloaded completely. Large files vary in how long they take to download, depending on the size of the file and the speed of your internet connection. Bundles in particular often consist of large Zip files that may take longer to download.

Also, if you’re using a school computer, it’s worth remembering that some schools have downloading restrictions. If you’re having problems opening a file at school, you should contact a network administrator or attempt to download and open the file from your home computer.

If your file has finished downloading, but still won’t open, the next steps depend on the kind of file it is and on your computer and software.

If nothing’s working, it’s possible that the file is corrupted or there’s some other issue with it. In that case, please get in touch with us.

What if my file isn't printing correctly?

First, determine what file type you’re having trouble printing. If it’s a Zip file, you’ll need to uncompress the file first before you can print the components. Here’s how you can open a Zip file.

If the file is a PDF, especially a PDF with a lot of graphics, it may look fine on your screen, but may not print out correctly. If you’re having trouble printing a PDF, please be sure that you’re opening the PDF with the latest version of Adobe Acrobat Reader.

Once this application is downloaded and installed to your computer:

  1. Open the PDF file with Adobe Acrobat Reader
  2. Click “Print”
  3. In the “Page Sizing & Handling” section, select “Shrink Oversized Pages” if needed
  4. Click on “Advanced”
  5. Check the “Print as Image” box
  6. Print the document
Why is my PDF blurry?

Are images missing when you open your PDF, or are you seeing black lines where the images should be? It’s probably due to one of two issues:

  • You’re not using the latest version of Adobe Acrobat Reader to view the PDF. You can download it for free here on Adobe’s site (it’s available for both Mac or PC). Once you download and install Reader, open the PDF again.
  • You’re using a Mac, and your default PDF viewer isn’t Adobe Acrobat Reader. Macs use an application called Preview by default, which may not work 100% with all PDF files. If your Mac opens the PDF on Preview, follow these steps to open your PDF in Adobe Acrobat Reader instead:
  1. Make sure you have the latest version of Adobe Acrobat Reader installed
  2. Highlight the PDF you want to open
  3. Go to “File” at the top of your screen
  4. Choose “Open With”
  5. Select “Adobe Acrobat Reader”

After installing Adobe Acrobat Reader, you may be prompted to make it the default program for opening PDF files. It’s a good idea to say yes, so you won’t have to repeat the “Open With” process for every PDF that you want to view or print. There are many applications for PC and Mac that will open a PDF, but Adobe remains the most compatible.

What is a ZIP file?

A ZIP file is a compressed folder containing multiple files. It allows you to transfer many files at once, and takes up less storage space than the files would if they were not compressed.

Both Windows and Mac OSX are able to open and uncompress ZIP files without additional software. iPhones and iPads will require an additional app.

Here’s how to open a ZIP file that you’ve downloaded from Education to the Core:

If your computer runs Microsoft Windows:

  1. Right-click on the unopened ZIP folder.
  2. Choose “Extract All” from the menu that opens.
  3. Choose a destination. This is the place where you want to keep the unzipped files. You can choose “My Documents,” for example.
  4. Click “Extract.”

If your computer runs Mac OSX:

Double-click the unopened ZIP — the file should extract automatically. If that doesn’t work, hold down the control key and click the ZIP file icon. Choose “Open With” and then select “Archive Utility.” The utility will extract the ZIP files, and you can find them in the same folder where you downloaded them.

I don't see the answer I need in the FAQs. What next?

If you can’t find an answer to this FAQs page, feel free to send us a message by filling out our contact form or send us an email at customersupport@educationtothecore.com and we’ll get back to you within 24 hours. Please offer as many details as possible when making your request, so that we can provide our most efficient assistance. Thank you!

How do I pay for my order?

Education to the Core accepts credit cards and PayPal payments.

Once you’ve added the resources you want to purchase into your cart, click “View Cart” and then select “Checkout.” Upon checkout, you’ll be able to select the payment option of your choice and follow the instructions to complete your transaction. You’ll also be able to add a new credit card or edit an existing card when you check out.

What is your refund policy?

The vast majority of resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can’t (really) return a PDF, Word document, or other file once you’ve downloaded it. For that reason, all sales on our website of digital resources are considered final and nonrefundable.

We get though that things don’t always go as planned, so we offer refunds in a few limited circumstances. If your purchase falls into one of the exceptions listed below, you may be eligible for a refund. Refund requests must be submitted within one year of your purchase and are granted on a case-by-case basis.

  • Compromised Resource File- A resource file is damaged or is missing content.
    Example: A thumbnail or preview is uploaded as the resource itself.
  • Misrepresentation- A resource preview and/or description misrepresents what is actually contained in the resource. (Requests are subject to Education to the Core review.)
    Example: A product description states there are 50 multiple choice questions in a resource but instead there are 50 true or false questions.
  • Duplicate Purchase— The same resource is purchased twice.
    Example: You purchase a resource contained in a specific bundle and then later purchase that bundle within one year of the original purchase.

If your purchase meets these guidelines, you can submit a refund request here. As part of your request, be sure to include the resource name, your concerns about the resource, and any specific examples or details you might have. Screenshots welcome!